Relationships
first.
Results follow.

Detailed metrics available upon request

• —Consistently exceed renewal targets across a multi-region enterprise book — outperforming the broader EMEA team benchmark every measured period.
• —Maintain best-in-team rolling forecast accuracy, giving sales leadership reliable visibility months ahead and de-risking the pipeline before issues surface.
• —Architect complex contract resets and bespoke multi-year structures — using alliance frameworks and product ramp strategies to grow net revenue alongside retention.
• —Authored a platform underutilisation report now adopted across the global Renewal organisation to surface churn risk months before it becomes a threat.
• —Act as the go-to knowledge resource for new Renewal Managers; recognised internally as a Tableau power user and analytics contributor.
• —Elected member of the works council (ondernemingsraad) since September 2026, representing colleagues on employment and organisational matters.

Detailed metrics available upon request

• —Hit both annual renewal rate and net ARR quota targets — zero exceptions across all tracked Churn & Contraction events.
• —Stepped in as the sole commercial owner on a high-stakes strategic account — independently managed the full renewal cycle and prevented a significant revenue loss.
• —Transformed a hostile executive escalation into a product expansion opportunity — built a multi-year commercial plan that turned a churn risk into a growth story.
• —Created one of the first platform underutilisation reports in the organisation — later adopted globally as an early churn detection tool across the Renewal team.
• —Mentored new Renewal Managers and stepped in across uncovered territories — consistently going beyond role scope without losing focus on core targets.

• —Built and managed relationships with small and medium accounts, converting leads to design wins through active outreach.
• —Maintained a healthy pipeline for new and existing customers and worked closely with distributors to close deals.
• —Mentored newly onboarded SMB Account Managers — sharing best practices on pipeline management, customer engagement, and deal progression.
• —Supported team leadership with data-driven forecast analysis and conversion rate reporting using Tableau, enabling sharper sales planning decisions.

• —Maintained finished-goods supply for service orders, coordinating with planners and Authorised Service Partners.
• —Managed an Authorised Service Partner end-to-end — overseeing finished goods testing, quality validation, and outbound logistics coordination to ensure seamless order fulfilment.
• —Provided multilingual technical support (ES/IT/EN) via email, live chat, and phone across European markets.